SCORM Compliant Package-FNSACC516 Implement and maintain internal control procedures CRICOS Policies and Procedures Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

evaluate and apply current industry-specific technologies to meet organisational needs ICTICT401 Determine and confirm client business requirements ICTPRG527 Apply intermediate object-oriented language skills If you require RPL Kits with comprehensive benchmarking

present and debate ideas BSBMKG431 Assess marketing opportunities BSBMKG434 Promote products and services BSBCRT413 Collaborate in creative processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry

SCORM Compliant Package-FNSACC516 Implement and maintain internal control procedures CRICOS Policies and Procedures Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.