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aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking
and compliance verification against current national frameworks
Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Elective Units AURETR125 Test
charge and replace batteries and jump-start vehicles AURETU102 Recover vehicle refrigerants AURVTA001 Prepare vehicles for customer use If you require RPL Kits with comprehensive benchmarking
Vocational Placement Kit-MEM06003 Carry out heat treatment Certificate IV aggressive or abusive customers SIRXCEG006A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.